Stories

Our New Shopping Safety Protocols!

How to Shop at Buffalo Exchange: The New Normal Collage

Whether you recently booked an appointment online to sell your closet cleanout and now have a digital trade card burning a hole in your inbox or you’re just coveting a closet refresh, Buffalo Exchange is open for all your secondhand shopping needs! Our stores have adapted to the new world of social distancing and we’ve implemented some new guidelines to keep shopping secondhand safe for everyone. Read ahead for everything you need to know about the new normal of shopping at Buffalo Exchange! 

Here’s the TL DR  of what’s new in our stores:

  • Masks are required! 
  • Socially distancing throughout the store
  • Dressing rooms open on a limited basis and our exchange policy is extended to 10 days
  • We offer contactless payment like Apple Pay, Google Pay, and Samsung Pay (cash and card still accepted!)
  • Sneeze guards at every register and buy counter
  • Increased cleaning

Buffalo Exchange Nashville Storefront Sign We Ask Kindly That You Wear a Mask

Wear a Mask!

Before you head into your local Buffalo,  remember to grab your mask! This is important and helps keep our stores safe: masks are required for customers and store employees alike, and must be worn covering your nose and your mouth through the duration of your time in the store.

Buffalo Exchange Tempe Sign Please Maintain Social Distancing

Maintain Social Distancing

While you’re shopping around, please be mindful of others and do your best to keep the recommended 6 feet of space between yourself and your fellow shoppers. This may mean doubling back to check out a super cute top you saw on a rounder where someone else was shopping, but we want everyone to feel comfortable and uncrowded while they browse around for those one-of-a-kind finds Buffalo Exchange is known for. We’ll have social-distancing reminders posted around the store, but feel free to reach out to an employee if another customer isn’t giving you the space you need!

Buffalo Exchange Tempe Customer Wearing Mask Holding Buffalo Exchange bag

New Protocols for Trying On 

Our dressing rooms are open on a limited basis, so check in with an employee when you’re ready to try on! We’ve also extended our exchange policy to a full 10 days. With extra time to try on at home, you can say “yes!” to that dress or bring it back to return for store credit. Just remember to hold on to your receipt and keep the tags attached! As usual, sale items are still non-returnable.

For shoes and accessories, you’re still able to try on in-store — just place the items that don’t work out into the designated baskets, next to the shoe racks or on top of the jewelry counters. From there, our employees will sanitize the items before they’re placed back onto the sales floor.

Buffalo Exchange Tempe Customer Checking Out with Contactless Payment Options

Checking Out With Your Finds 

When you’re ready to purchase, you may notice things look a little different at the register: we’ve installed sneeze guards at checkout (and buy counters) as an extra safeguard. Once it comes time for payment, you can choose contactless payment methods like Apple Pay, Google Pay, Samsung Pay and tap-to-pay credit cards. Don’t have one of these? We are still accepting credit cards and cash. Need to enter a pin? To reduce contact, we have disposable cotton swabs for you to use instead of pushing buttons directly on the card terminals. 

In addition, we have hand sanitizer throughout the store, regular cleaning and sanitation protocols and daily employee temperature checks. That’s it! Our stores are stocked, so stop in to enjoy the thrill of the hunt. We can’t wait to see you all back in the store again soon!