Whether you recently made an appointment to drop off your closet cleanout and now have a digital trade card burning a hole in your inbox or you’re just coveting a closet refresh, Buffalo Exchange is open for all your secondhand shopping needs! Our stores have adapted to the new world of social distancing and we’ve implemented some new guidelines to keep shopping secondhand safe for everyone. Read ahead for everything you need to know about the new normal of shopping at Buffalo Exchange!
Here’s the TL DR of what’s new in our stores:
- Stores have reduced hours and limit the number of shoppers.
- Masks are required!
- Socially distance and keep 6 feet between yourself and others.
- Dressing rooms are closed (for now), but our exchange policy is extended
- We offer contactless payment like Apple Pay, Google Pay, and Samsung Pay (cash and card still accepted!)
Wear a Mask!
Before you head into your local Buffalo, keep in mind that many of our stores have reduced hours and are allowing a limited number of shoppers in at a time, so be sure to check your local Buffalo Exchange’s store hours. Once you’re good to go, remember to grab your mask! This is important and helps keep our stores safe: masks are required for customers and store employees alike, and must be worn covering your nose and your mouth through the duration of your time in the store.
Maintain Social Distancing
While you’re shopping around, please be mindful of others and do your best to keep the recommended 6 feet of space between yourself and your fellow shoppers. This may mean doubling back to check out a super cute top you saw on a rounder where someone else was shopping, but we want everyone to feel comfortable and uncrowded while they browse around for those one-of-a-kind finds Buffalo Exchange is known for. We’ll have social-distancing reminders posted around the store, but feel free to reach out to an employee if another customer isn’t giving you the space you need!
New Protocols for Trying On
For the time being, our dressing rooms are closed — a bummer for those of us who love a good shopping montage, we know! But bear with us, we’ve extended our exchange policy to a full 10 days. With extra time to try on at home, you can say “yes!” to that dress or bring it back to return for store credit. Just remember to hold on to your receipt and keep the tags attached! As usual, sale items are still non-returnable.
For shoes and accessories, you’re still able to try on in-store — just place the items that don’t work out into the designated baskets, next to the shoe racks or on top of the jewelry counters. From there, our employees will sanitize the items before they’re placed back onto the sales floor.
Checking Out With Your Finds
When you’re ready to purchase, you may notice things look a little different at the register: we’ve installed sneeze guards at checkout (and buy counters) as an extra safeguard. Once it comes time for payment, you can choose contactless payment methods like Apple Pay, Google Pay, Samsung Pay and tap-to-pay credit cards. Don’t have one of these? We are still accepting credit cards and cash. Need to enter a pin? To reduce contact, we have disposable cotton swabs for you to use instead of pushing buttons directly on the card terminals.
That’s it! With these new safety protocols in addition to a whole new way for customers to sell their closet cleanouts, we’re excited to welcome everyone back for some sustainable shopping. We appreciate all the support we received from the community and can’t wait to see you all back in the store again soon!