FAQs – Sell By Mail

Buffalo Exchange Sell Your Clothes Online For Money Closet Clean-Out

How do I order a Sell By Mail kit?
Visit www.buffaloexchange.com/SellByMail and click “Request a Bag”. Then fill out our customer information form, agree to our Terms of Service, and submit. We’ll shoot you an email when the kit has shipped. Please note, customers can receive one Sell By Mail kit at a time. Once your bag is returned and processed, we’ll gladly send you another kit. Just fill out another Bag Request Form and we will mail out your kit as quickly as possible.

What does Buffalo Exchange buy through Sell By Mail?
We look for current styles and trends, designer clothing and everyday staples in mint, like new condition. For a full list of brands we love, click here. You can also reach us at SellByMail@bufex.com for any questions regarding what to send.

What do you not accept through Sell By Mail?
We don’t accept children’s clothing and accessories, swimwear, intimates, maternity, fur, counterfeits, or bridal wear. We do not buy clothing from fast-fashion brands such as Forever 21, Old Navy, Aeropostale, Target, Walmart, JC Penny’s, Sears, or Kohl’s. We also have high quality standards which mean clothing with unintentional rips, tears or holes, shrinkage, fading, spots and with too much wear cannot be purchased.

How does Buffalo Exchange determine the worth of my items?
Unlike consignment stores, which don’t pay you until your item sells, we buy outright. This means that we only buy items we know will sell in our stores. Each item is evaluated for its style and condition. If we know it’ll sell for our stores, we’ll assign a price. This price is based off the desirability, age, condition and original retail value. We’re not able to price items near what they originally retailed for so we do our best to find a happy medium between a good deal for our customers and a nice payout our sellers.

Through Sell By Mail we offer 25% in cash via a Paypal payment or twice as much in store credit (in-store trade card) for what we’ll sell the item for. For example, if we price an item to sell at $10.00, you’ll receive $2.50 in a Paypal payment OR you can take $5.00 in a digital Store Trade Card to use at any Buffalo Exchange across the U.S.

How do I ship my Sell By Mail bag?
Once your bag is filled, drop it off at your local UPS Store. They’ll ship it back to us at no cost to you. Be sure to ask for a drop off receipt so you can track the package. We’ll also let you know when it arrives at our processing facility via email.

How do I get paid for my items?
Once your items have been processed, you’ll receive an email with your payment details (if applicable). Simply follow the steps in the email to let us know if you would like a Paypal payment or a digital Store Trade Card which can be used in any of our Buffalo Exchange stores nationwide. Please note, we do not charge any fees for any of our payment options. Be sure to check your spam folder if you don’t hear from us! You can always reach out to us at SellByMail@bufex.com to check the status of your items.

How long does the Sell By Mail process take?
The Sell By Mail process can take up to 4 weeks from start to finish. We will stay in contact with you, via email, throughout the process. We are also available to answer any questions; email us at SellByMail@bufex.com.

What happens to my unpurchased items?
You can have your unpurchased items shipped back to you for $14.99 by selecting RETURN on your Bag Request Form. Be sure to follow the steps in the payment email to retrieve your unpurchased items. You can also donate your unpurchased items to charity through our Clothing for the Community® program.

What is the Clothing for the Community® program?
Through our Clothing for the Community® program, Southern Arizona non-profit 501(c)(3) organizations can apply to receive large clothing donations from Buffalo Exchange’s Sell By Mail program. Charities can use this donation of clothing and accessories to generate money for their organization by hosting a $1 Sale. We’re ready to coach charities through this process by providing support, advice, local promotion and, of course, the inventory. Variations of this program have raised $57,266 since 2015.

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