By Mary McMahon, Buffalo Exchange HQ
What does it mean to love your job? I have worked at Buffalo Exchange for almost 6 years – at the Phoenix and Tempe locations and now Buffalo Exchange Headquarters. As part of the Buffalo herd, that’s actually kind of short. During any given month, Buffalo Exchange employees across the country celebrate their 10, 15 or even 20 year anniversaries. So why do we stick around for so long? I can’t speak for everyone, but I can tell you 3 reasons why I love my job.
I worked in retail before Buffalo Exchange, so I remember the pressure to buy and wear items from our newest shipment, which made all of us employees feel like cookie cutter copies of each other. When I started at Buffalo, that all changed. Part of the Buffalo Exchange philosophy is to respect and encourage individuality. Just like the clothes on our racks and the customers that walk through our door each day, we want our staff to reflect that same level of uniqueness.
I love my job at Buffalo Exchange because I’ve met major league athletes, musicians that tour the world, even a couple that owns a store in Harajuku. From the teen looking for the trendiest clothes, to the woman looking for vintage Western wear, to the guy that comes to Buffalo to expand his ever-growing shoe collection, I’ve had the opportunity to meet new people every single day that I may not have crossed paths with otherwise.
From day one of starting at Buffalo, I realized how involved each store is in giving back to its local community. Buffalo Exchange doesn’t use plastic bags, instead giving customers a 5 cent token to donate to one of the 3 local charities currently sponsored through our Tokens for Bags program. These charities change every six months so that we can support a variety of non-profits. Customers also have the option of donating clothing items we weren’t able to buy for the store to a local charity.
Every Earth Day, each store has a $1 sale and donates all of the proceeds to charity. We also have our annual Coats for Cubs drive, where customers can donate fur items that we then send to wildlife rehabilitators to comfort orphaned or injured animals. In my time working in the store, I had the chance to be a part of a homeless shelter holiday drive, a park cleanup and an event where we helped outfit homeless young adults for job interviews. Seeing the programs of so many charities firsthand and the hard work that goes into keeping them running made me want to volunteer. One of my favorite charities that Buffalo connected me with is Brambley Hedge Rabbit Rescue. I love my job because I know I am helping make a positive impact on the environment and my community.
Connections that Last Forever
The beauty of working in resale is that we get new items in every single day. That being said, some customers come in more often than they might come into a regular retail store. After all, they never know what they might find! As a result, we not only know them by name, but we get to know their size, what brands they like and what items they’re looking for right now. There are few things quite as fun as seeing a regular customer walk through the door and pointing them to an item on the rack that you know they’ll love.
There is something special about seeing a customer more often than you might see even your family or friends. Before you know it, you feel like they are just that – a friend. I will always remember the customers that wanted to buy me cupcakes on my birthday, customers that noticed when I went on vacation and told me that they missed me or couldn’t wait to catch me up on where they wore the outfit we helped them pick out. One of the most memorable customers I made friends with was a woman in her 70s that would often come in to try on funky hats and buy leopard print shoes. I loved helping her pick out clothes for her tap dancing class and her college reunion. She would occasionally write me letters when she was on vacation to tell me about the Buffalo Exchange stores that she was visiting. Where else could I make so many fun, meaningful connections?
If you want to work for a company that celebrates individuality, gives back to the community and allows you the chance to make connections that last forever, look no further. Our stores across the country are always looking for people to join our team! Apply in-store or online today.